All Sales are FINAL , No Refunds , No Exchanges.
2-3 days Monday-Friday . DOES NOT INCLUDE WEEKENDS OR HOLIDAYS
Can I return/refund/exchange/cancel my order?
Resas Collection has a very strict policy; no returns, no refunds, no exchanges, no cancellations etc. Due to the nature of our products, they cannot come back as an exchange or a return.Whether it be storage conditions or misuse of our product, we will not be offering refunds.
How will my order be shipped?
You will have the option to select which ever carrier you decide to go with at checkout. All products are calculated and weighed directly through these carriers, pricing is accurate.
When will my order ship out?
We are currently processing at 3-5 business days. Not including holidays or weekends. Once your order is placed, a confirmation will be sent to you by email. After your order has shipped, you'll receive a notification of shipment by email.
****IMPORTANT NOTICE: When paying for an expedited form of shipping, you are paying for the shipment to be expedited, not the processing of the order.****
My product/package is damaged, leaking, broken etc. What should I do?
Once a package leaves our fulfillment center, the carrier you chose at checkout holds full responsibility of your package. For leaks, broken bottles, damaged packages etc. please contact the carrier you choose at checkout as we do not send broken product to our customers. We take every precaution (tape , peanut bubbles, fragile stickers etc.) to insure your order arrives to you safely.
My tracking shows delivered but I cant locate my order, what do I do?
Contact your local post office immediately. We do not deliver your package nor can we control where it gets delivered. Once your package leaves our fulfillment center, the carrier that was decided on at checkout holds full liability of said package. Resas Collection is NOT responsible or will be HELD responsible for lost/missing/stolen packages/product.
My package was sent back to Resas Colelction , what should I do?
If your package was returned back to us or is being returned back to us, we must first wait to have possession of the package before proceeding with the issue. Once your package is in our possession, we will then invoice you via email for the cost to reship your order. We will not be offering refunds on packages sent back to us.
INTERNATIONAL CUSTOMER FAQ:
Yes, we offer worldwide shipping!
What shipping option should I pick?
Please select UPS as the carrier for the most reliable delivery. If selecting USPS as the carrier, choose one of the following: Priority Mall Express International or Priority Mail International. These USPS shipping options are the only ones that issue guaranteed tracking numbers.
Will Resas Collection pay or reimburse any charges in regards to my package?
Any charges, customs duties, import fees, taxes etc. are the obligation of the customer. Resas Collection is NOT responsible nor will be held liable for fees post shipment. If these fees are not paid by the buyer and a package is returned to us, you will be required to pay a restocking fee if the product is not wanted OR a second shipping fee to reship your package.
What currency are your prices in?
All prices are in ($) USD.
What is the current processing time for international orders?
Please allow 3-5 business days for processing of all international orders.
wholesale orders may take additional time to process due to the labor time from 3-7 days depending on volume of orders
-When an order is placed, you'll receive a confirmation email . Within 1-5 days of processing, you'll receive another email saying your order has been shipped and a tracking number is provided in that email.